Terms of Service

3.1 Account Creation

To access certain features of our service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate and complete
• Maintain the security of your password and accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach

3.2 Account Types

4.1 Subscription Fees

• Setup Fee: One-time payment of ₹3,999 due before service activation
• Monthly Subscription: ₹1,999 per month, billed in advance
• Payment Due Date: Same date each month as your initial subscription
• Late Fees: ₹500 late fee applies after 7 days of non-payment
• Service Suspension: Services may be suspended after 15 days of non-payment

4.2 Transaction Processing

• Payment Gateway: All customer payments processed through Cashfree
• Transaction Fees: Cashfree charges apply as per their fee structure
• Settlement: Funds settled to your bank account within 1-2 business days
• Refunds: Processed according to our refund policy and Cashfree terms

4.3 Taxes and Compliance

• All fees are exclusive of applicable taxes (GST, service tax, etc.)
• You are responsible for all taxes related to your restaurant operations
• We will provide GST invoices for our services as required by law
• You must maintain valid GST registration throughout service period

5.1 Permitted Uses

• Use the platform for legitimate restaurant business operations
• Process customer orders and payments in accordance with applicable laws
• Maintain accurate menu information and pricing
• Provide quality customer service through our platform

5.2 Prohibited Activities

5.3 Content Standards

• Menu content must be accurate and not misleading
• Food images must represent actual items served
• Pricing must be current and clearly displayed
• Allergen information must be accurate and complete
• No offensive, discriminatory, or inappropriate content

6.1 Service Level Agreement

• Uptime Guarantee: 99.9% uptime excluding scheduled maintenance
• Planned Maintenance: Scheduled during low-traffic hours with advance notice
• Emergency Maintenance: May occur without notice for critical security issues
• Service Credits: Available for extended outages exceeding SLA

6.2 Customer Support

7.1 Termination by You

• You may cancel your subscription at any time with 30 days written notice
• Cancellation takes effect at the end of your current billing period
• No refunds for partial months or unused services
• Data export available for 90 days after cancellation
• Setup fees are non-refundable after service activation

7.2 Termination by Us

We may terminate your account immediately if you:

• Violate these Terms of Service or our Acceptable Use Policy
• Fail to pay fees for more than 30 days
• Engage in fraudulent or illegal activities
• Compromise the security or integrity of our systems
• Provide false information during registration or use

7.3 Effect of Termination

• Immediate cessation of access to our services
• Data retention for 90 days, then permanent deletion
• Outstanding payments remain due and payable
• Return of any physical materials (QR code stands) may be required

8.1 Our Intellectual Property

• ServeNow platform, software, and technology are owned by Bytix Company
• All trademarks, logos, and brand names are our property
• You receive a limited, non-exclusive license to use our services
• No rights to modify, distribute, or create derivative works

8.2 Your Content

• You retain ownership of your restaurant data, menu content, and images
• You grant us license to use your content to provide our services
• You are responsible for ensuring you have rights to all content you upload
• You must not infringe on others' intellectual property rights

9.1 Service Disclaimers

9.2 Limitation of Liability

• Our liability is limited to the amount paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for lost profits, data, or business opportunities
• You agree to indemnify us against claims arising from your use of our services

10.1 Governing Law

• These Terms are governed by the laws of India
• Any disputes will be subject to the jurisdiction of courts in Bhubaneswar, Odisha
• Indian Consumer Protection Act applies where applicable

10.2 Dispute Resolution Process

1. Direct Communication: Contact our support team first
2. Formal Complaint: Submit written complaint with details
3. Mediation: Attempt resolution through mediation if needed
4. Legal Action: Court proceedings as last resort